Refund policy

We want you to love every order. If there's a problem with your coffee, please reach out to us within 30 days of receiving your order so we can find the right solution for you.

Because our coffee ships directly from our roasting and fulfillment partner, we are unable to accept physical returns of coffee products. Please do not mail products back to us. If your order arrives damaged, defective, or incorrect, contact us at gersomdm68@gmail.com and we will arrange a replacement or refund instead.

You can always contact us for any return question at gersomdm68@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
If your order is shipped to the European Union, you have the right to cancel or request a refund within 14 days of receiving it, for any reason and without justification, by contacting us at gersomdm68@gmail.com. Because we are unable to accept physical returns of coffee products, you will not be asked to mail the item back to exercise this right.

Refunds
Once we approve your refund or replacement request, we'll process it within a few business days. Refunds are issued to your original payment method, and it may take additional time for your bank or card provider to post the funds. If more than 15 business days have passed since we approved your request, please contact us at gersomdm68@gmail.com.